Why Trust Drone Pet Recovery?

When your precious pet goes missing, you deserve more than just a pilot - you deserve certainty. That’s why every pilot listed on our map is backed by strict standards, professional verification, and a money-back guarantee. Here’s our promise to you:

  • 1 - Only the Best Drone Equipment

    • Every pilot uses best-in-class thermal drones with professional-grade imaging systems.
    • The same professional equipment you’ve seen us use in recovery videos.
    • Superior thermal imaging quality that outperforms entry-level consumer drones.

  • 2 - Verified Professional Pilots

    • Active FAA Part 107 Commercial Drone License required.
    • Credentials personally verified before admission into the network.
    • Pilots specialize in thermal drone recovery.

  • 3 - Trusted Marketplace

    • Verified review system (reviews only accepted from confirmed missions).
    • A fair, transparent marketplace connecting lost pet owners with qualified pilots.

  • 4 - 100% Money-Back Guarantee

    • If you hire a pilot through our map and receive unacceptable service, you are protected by our 100% money-back guarantee*.
    • Even though Drone Pet Recovery does not handle payments, we stand behind the integrity of our network. Reminder, you should never pay a pilot before you receive service.
    • If a pilot fails to provide the service you paid for—or does not meet the professional standards we require—you can file a complaint and request a full refund.
    • Simply confirm you hired through our map, provide evidence (photo, video, or documentation), and our team will review your claim.

    Owners of lost pets have been through enough already and deserve peace of mind. With this guarantee, your money is always protected.

    *Maximum refund amount of $300 per customer.

What is "Acceptable Service"?

  1. The pilot maintains professionalism and respect in all interactions with customers
  2. The pilot searches for a minimum of 1 hour, or until the animal is found (we cannot guarantee that your pet will be found)
  3. The pilot shown in the profile is present on site
  4. The drone used is one of our approved best-in-class thermal drones

If the pilot fails to follow any of these, you can submit a complaint following the instructions below.

How to

File a Complaint

If you believe a pilot is acting unethically or not living up to our standards, you can file a complaint. This protects future customers and ensures pilots on our platform remain professional.

To file a complaint:

  1. You must have contacted the pilot through the map on DronePetRecovery.com.
  2. You confirmed the hire by following our text prompts.
  3. You paid after you received service (never prepay online).
  4. Capture photo, video, or documentation as evidence.
  5. Submit your claim through this link: File a Complaint.

Our team will contact you directly to review your case and, if necessary, remove the pilot from our network and issue a full refund under our guarantee.